IT Support Specialist

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments. Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. Join us as we lead the future of finance automation! **Tasks and Responsibilities:** - You are the first point of contact for all our colleagues for all related questions regarding IT (software and hardware) - Manage endpoints with InTune and Jamf Pro, as well as AV equipment and various cloud systems, to ensure the productivity of the end users - Work with Active Directory, Entra ID and MS SharePoint - Resolve technical issues related to network interruptions & VPN - Work with other IT teams to ensure a coordinated effort with new technology rollouts, upgrades, or changes - Track tickets using Jira Service Management and compose technical specifications and documentation in Confluence ** ** **What makes you successful in this role:** - Bachelor's degree in computer science, information technology, or a related field. An equivalent combination of education and experience will be considered as well. - 5+ years of experience in Service Delivery or other IT support positions• Knowledge of IT support in areas including PCs, Macs, and networking protocols (TCP/IP, VPN, ACLs, Routing, etc.) - Experience with Atlassian systems, like Jira and Confluence, optimally also with Jira Service Management - Knowledge of M365 admin, Entra-ID and InTune. - Advanced knowledge of IT security, incl. Defender & monitoring systems• Eagerness and ability to manage IT projects; experience with project management workflows & tools - Problem-solving skills including root cause analysis and corrective action - Excellent written and verbal communication skills in both English and German - Strong team member and able to contribute to a team environment **EEO Statement** We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.