IT Operation Specialist

**Your main tasks and activities:** **IT Operations Specialist Activities** - **Monitor IT Servers and Systems** - Assessment of system data, error and reports - Determine areas for improvement and repair - Determine systems and servers are due for upgrades - **Direct IT Technicians / Subcontractors** - Directing activities of IT technicians / Subcontractors - Assessment of current department needs/inquiries - Development of technician schedules - **Development Department Policies** - Developing IT policies and procedures to ensure effectiveness and reliability - Developing Service Level Agreements (SLAs) - Developing Operation Level Agreements (OLAs) - Developing guides for users and technicians - **Resolve Help Desk Escalations** - If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem - **Negotiate Vendor Contracts** - Negotiating contracts with IT service providers - Assessing department and business needs - Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates - **Upgrades and Installations** - Manage updates and upgrades of IT servers and systems - Support other IT department activities while upgrading systems and migrating organization data - Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable. **Active Directory** - Be in charge of all AGG domains - Creation and management of directory infrastructure - Monitoring, reporting and security of the AGG domains - Group Policy creation, monitoring and compliance check - Managing Trust relationships and Schema - Creation and implementation of security templates - LAPS-Management - Yearly MS True-Up **Server Operations** - Ensure licensing compliance for Windows Servers Systems - Define/create Images for Windows server systems (virtual and physical) - Ensure compliance between server hardware and multivendor support contract - General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations **Ping Federate** - Implement changes of attributes and applications inside Ping Federate - Update and upgrade the Ping Identity software - Maintenance of Ping Federate components - Take part in meetings of the French Service Owner **Virtualization** - Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended) - Be in charge of Nutanix HCI systems - Implementation of virtualization architecture design - Coordinate implementations with IT Technicians and subcontractors - Conduct system audit reviews - Server capacity management - Backup and disaster recovery planning **CITRIX** - Be in charge of plan, design, setup and manage Citrix environments - Upgrading Citrix components - Development of hardware infrastructure for the Citrix farm - Knowledge to analyze Citrix components and their network configuration - Configure and administrate Citrix ADC/NetScaler - Developing Provisioning concept of Applications and Virtual Desktop on customer needs - Create Images for Provisioning Services deployments and create delivery groups **TRELLIX- and WSUS-Services** - Install, upgrade and manage WSUS & TRELLIX instances - Check for upgrading the components - Coordinate implementations/upgrades with IT Technicians and subcontractors - Define Update plans for new TRELLIX and windows updates - Direct the subcontractor to approve the needed updates based on update plans - Perform tests to ensure the updates are being installed correctly **You have the following qualifications:** - Degree in computer science, computer engineering, IT systems engineering, mathematics or a comparable subject area - At least 3 years’ experience in Active Directory, Microsoft products (Windows Server, MS-SQL), virtualization (Citrix, VMWare), storage (NetApp, Q-SAN) - IT Operations Specialist competences will be appreciated - An independent and solution-oriented way of working - High willingness to learn, curiosity and a spirit of initiative - Interest and motivation in IT issues - Fluent in German, good English knowledge